Henry County Health Center is committed to providing patients with an exceptional healthcare experience.
In order to measure if we are achieving this goal, we rely on the patient’s satisfaction survey to reflect their personal experience and overall level of satisfaction with our hospital and staff. The compiled data from inpatient surveys is known as HCAHPS data (Hospital Consumer Assessment of Healthcare Providers and Systems) and is now available as public information.
Below are the current results for Henry County Health Center as compared to the State of Iowa average and the National average.
Henry County Health Center | | You can compare hospitals at: |
| | Based on discharge dates: April 1, 2009 - June 30, 2009 | | www.hospitalcompare.hhs.gov |
Percentage of patients who gave HCHC the highest possible rating for: | HCHC Score | | Iowa Average | | National Average |
HCAHPS Composites | | | | | | |
| Communication with Nurses (% Always) | | 78 | | 77 | | 75 |
| Communication with Doctors (% Always) | | 87 | | 81 | | 79 |
| Responsiveness of Hospital Staff (% Always) | | 65 | | 65 | | 61 |
| Pain Management (% Always) | | 71 | | 69 | | 69 |
| Communication About Medicines (% Always) | | 54 | | 60 | | 59 |
Hospital Environment Items | | | | | | |
| Cleanliness of Hospital Environment (% Always) | | 69 | | 62 | | 67 |
| | Quietness of Hospital Environment (% Always) | | 71 | | 59 | | 55 |
Discharge Information Composite | | | | | | |
| Discharge Information (% Yes) | | 80 | | 83 | | 80 |
Global Items | | | | | | |
| Overall Rating (% 9 & %10) | | 81 | | 71 | | 65 |
| Willingness to Recommend (% Definitely Yes) | | 71 | | 72 | | 69 |